FAQ's

The K365 OMS team brings more than a decade of expertise in the Kitchen Cabinetry and E-Commerce sector to the development of this system. Constructed from the ground up with input from top industry professionals, the system has evolved through extensive feedback from satisfied customers over the years. Our ability to adapt to the ever changing needs of this industry is the reason we are Kitchen365.

Renowned industry leaders such as Homemark, US Cabinet Depot, JSI Cabinetry, Prime Cabinetry, Skyline, are among our valued clients, and you can explore testimonials shared by them at https://www.kitchen365.com/case-studies/.

Yes OMS has the capability to convert your 2020 Design/ProKitchen design into an order. With OMS’s 2020/Pro Kitchen Import function, you can effortlessly generate a cart by directly importing the 2020/ProKitchen file into the system.

We’ll acquire the products data from you and integrate it into the system. Additionally, we’ll handle customer setup and multiplier configurations on your behalf.

No, having an IT professional is not a prerequisite for setting up the OMS. We will take care of the setup for you when we go live.

If your current website is a marketing website and you wish to integrate your OMS portal with it, you can achieve this by establishing a connection through the OMS Dealer Login/Registration on your marketing website. For a more precise understanding of your specific cases and requirements, we recommend reaching out to our sales team, who can assess your needs and offer the appropriate solutions.

Addressing blockers is our top priority. The SLA for resolving blockers is as soon as possible (ASAP). However, in certain instances where the solution may require a longer development time, we will proactively communicate and keep you informed.

Yes, it’s included in the monthly recurring charges.

Kitchen365 Team is going to manage the hosting for your OMS website for you. Your OMS website will be hosted by Kitchen365.

We try and keep our pricing as low as possible because we understand that we are building a lasting commitment to you and your company. There may be new features we implement that require resources outside of our kitchen. Those resources may incur a small increase spread out across all users to help us ensure that you’re receiving the best possible solution available.

Our support team is dedicated to addressing all concerns, and we adhere to specific timelines based on the type of issues:

Priority 1 (P1) issues: Addressed within 8 hours. These include critical issues such as website downtime or checkout process issues.

Other issues: Resolved within 48 hours. This category encompasses any non-critical issues that do not fall under the P1 classification.

New Features: We assess the scope of work and communicate the timeline accordingly for the implementation of new features

When you sign up for OMS with Kitchen365, a Customer Success Manager will be assigned to you. This individual will serve as the Single Point of Contact (SPOC) for any issues or queries you may have.

If you decide to opt out of the program, the procedure to obtain the data involves reaching out to us through email after mutual agreement to end our partnership. Subsequently, we will provide you with the data export as requested.

Certainly, when canceling the program, you can retrieve information such as users, orders, products, and more. Please contact your customer success manager to assist you through the process.

Certainly, if the existing workflow on OMS doesn’t align with your business process, customization of features is an option. However, it’s important to note that any customizations must adhere to the specified guidelines for OMS customization. For the pricing of customizations/new features our team will evaluate the scope & let you know.

Yes, upon signing up for the OMS, there is a required minimum commitment of 24 months. Upon renewing the services, the minimum commitment is reduced to 12 months.

Kitchen365 Team will provide you with a prerequisite checklist during the onboarding process.

We can have the OMS set up for you within a quick timeframe (Typical timeframe of 8-10 weeks) This of course is assumming timely responses and gathering of company information to stay on track.

Please reach out to our sales team through the Contact Us form for detailed information on our pricing.

Yes, Please contact your customer success manager so they can help you find the best cost effective implementation route to find your business’ needs

Certainly, OMS is equipped to accommodate both types of products—Semi-Custom and Stocked.

Yes, OMS facilitates integration with WMSs, for more details, please reach out to your CSM / SPOC.

Certainly, OMS does facilitate integration with ERPs. It is compatible with various ERPs, including Oracle NetSuite, SAP, QuickBooks, Numbercruncher and Fishbowl.

You can explore Order Management System for detailed information about its features.

Kitchen365’s B2B Order Management System is designed to Empower Kitchen Cabinet Distributors. This platform allows the Kitchen Distributors to acquire a B2B Order Management System for their business with minimal investment and a swift implementation timeframe.