JSI Cabinetry provides superior finish and construction for its customers focused on the need for quality and speed of delivery. For the past 25 years JSI has grown to national supplier of superior executed, fashion forward cabinetry with a focus on designability through wide selection of cabinet types and modifications for the most sophisticated tastes at incredible value enabled by or state of the art manufacturing.
Rapid growth over the past 6 years drove the need to upgrade Its ERP for continued fast growth. JSI also saw the need to an upgraded customer experience and business partnership with a best-in-class customer portal.
JSI faced many challenges implementing its Epicore ERP platform. “We initiated our ERP implementation prior to covid, with extensive short comings in support from Epicore P21 platform team, P21 was mission critical to implementation of our portal, an essential tool to scale our business and improve our customer experience and improve on our already impressive speed of delivery and 99.3% on-time and complete order metric. Kitchen365 and its partners were recommended to us to two of our more tech savvy customers. With Kitchen365’s help we were able to execute P21 and improve on P21’s core functionality and drive a best-in-class customer portal. Our customer’s praise our portal and increased speed of both placing orders and speed of order turnaround. Kitchen365 was a great partner to work with and they help us do the impossible, improve our best in class service to 99.7% on time and complete delivery and shorten order turn around from 3 to 5 days, down to 1 to 3 days. It’s rare that an information technology project works better than expected. Kitchen365 was able to exceed my expectations!” - Chris Graff, Vice President Sales/Marketing.