Customer Success Manager (Mumbai, IN)

Experience: 7 to 14 Years

Job Description

We build fast, efficient e-commerce websites for cabinet dealers. We are growing fast and looking to hire a Customer Success Manager to support this growth. We are seeking a qualified leader to build and grow client relationships. The ideal candidate needs to be experienced in e-commerce and be able to help customers grow their business.

Responsibilities:

• Help Kitchen365 customers run their kitchen cabinet business online
• Work as a liaison between customers and delivery team build/enhance websites and grow business for Kitchen365 clients
• Drive sales performance with a focus on monthly revenue targets
• Prepare and update demos and quotes as part of the account management team
• Build and cultivate client relationships
• Travel nationwide as needed

Requirements:

• At least 4 years of e-commerce industry experience building/running website and driving online sales
• Prior experience in any/all fields – software delivery, digital marketing, UI/UX
• Prior sales experience in Kitchen & Bath industry a huge plus
• Strong customer focus and highly self-motivated, a strong team player
• College degree or equivalent work experience
• Proven track record in growing customer relationships
• Strong decision-making abilities in an autonomous environment
• Candidate with B1/B2 visa is must.

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