Customer Success Manager / eCommerce Account Manager (Mumbai, IN)

Job Description

We build fast, efficient e-commerce websites for cabinet dealers. We are growing fast and looking to hire a Customer Success Manager to support this growth. We are seeking a qualified leader to build and grow client relationships. The ideal candidate needs to be experienced in e-commerce and be able to help customers grow their business.

Responsibilities

• Help Kitchen365 customers run their kitchen cabinet business online
• Work as a liaison between customers and delivery team build/enhance websites and grow business for Kitchen365 clients
• Drive sales performance with a focus on monthly revenue targets
• Prepare and update demos and quotes as part of the account management team
• Build and cultivate client relationships
• Travel nationwide as needed

Requirements

• At least 4 years of e-commerce industry experience building/running website and driving online sales
• Prior experience in any/all fields – software delivery, digital marketing, UI/UX
• Prior sales experience in Kitchen & Bath industry a huge plus
• Strong customer focus and highly self-motivated, a strong team player
• College degree or equivalent work experience
• Proven track record in growing customer relationships
• Strong decision-making abilities in an autonomous environment

What We Offer

• Base salary is based on experience plus commissions
• Advancement and career opportunities
• Paid time off
• M-F work week
• Family-oriented work environment

If you have prior experience in helping grow customer relationships and software delivery experience and a desire to expand your career, we want to hear from you.

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